At Cality Care, we understand the importance of maintaining your independence. As you get older, you want the peace of mind of living in the comfort of your own home. That’s why we support you to stay at home for as long as possible.

Our professional and qualified team make it easy to talk about your needs and goals to make this happen: from complex support in your home and the community, to more personal help. We understand it can be difficult to discuss changes in lifestyle – that’s why one of our experienced and qualified Care Coordinators will meet with you personally to discuss these supports.

Our flexible arrangements ensure that you will always have the right amount of support to maintain your independence. We will be there to help when you need us most, whether on a weekly, fortnightly or monthly basis. We endeavour to always provide the same carer from our diverse workforce and are passionate about pairing you with the carer that is best suited to your needs.

Additionally, our support workers are all highly trained and hold the following:

  • A minimum of a Certificate III in Individual Support
  • Working with Children Check
  • Yellow Card
  • National Police Check
  • First Aid and CPR Certificates

Our comprehensive list of services are listed below, or give us a call on 1300 935 417 to discuss how we can best support you and your family.

If you need extra support due to a disability, an illness or accident, our experienced and caring staff will visit your home to support you with:

  • Personal hygiene
  • Showering, grooming & dressing
  • Continence support
  • Getting in & out of bed
  • Medication supervision
  • Mobility
  • Meal preparation & nutrition
  • Other activities of daily living

Having a nutritious diet and regular meals is an essential part of a healthy lifestyle. Our support staff can assist you with:

  • Grocery shopping
  • Preparing & cooking nutritious meals

All of us have household chores that need to be completed every day. From washing the dishes to general shopping we are here to help with our range of domestic assistance services. One of our professional carers can come to your home and assist with:

  • Cleaning
  • Dishwashing
  • Clothes washing
  • Ironing
  • Shopping for food or other items
  • Other household tasks

Our professional team recognise the importance of maintaining an active and engaging social life. Keeping in touch with family, friends and your local community can become difficult if you are unable to drive or don’t feel up to leaving the house.

Our professional carers can assist with social support by:

  • Visiting your home to spend time together, such as having a cup of tea & socialising
  • Helping with shopping
  • Helping you to find groups & others who share similar interests, such as a hobby group
  • Taking you to visit friends & family

Caring for someone takes both an emotional and physical toll. Taking a break, finding time to go to work or even doing your own basic chores around the house isn’t easy. Our support workers are here to help you care for your loved ones too. We can come to your home and take care of your loved one while you take some time to yourself to catch up on life, go to work, study or even just to have some much-needed time off.

Our respite services are completely flexible and can be tailored to suit your needs, whether you need help during the day or even overnight. Support workers can be organised on an ongoing basis or used for a short period of time when you need that extra touch of help. We also understand that things can change and can provide emergency respite care immediately when you need it most.

Our professional and experienced team can assist with a range of tasks including:

  • Meal preparation & cooking
  • Domestic chores such as house cleaning & washing up
  • Transport & assisting with outings / activities in the community
  • Personal care such as showering & dressing
  • Playing games or even just providing company over a cup of tea

Frequently Asked Questions

It’s never too early or too late to consider the type of support you or a loved one may require in the future. If you require or would like some assistance in your home, aged care residence or even just some short term help you could be eligible for My Aged Care.

It is as simple as a phone call to My Aged Care on 1800 200 422 with your Medicare Card handy.

A face-to-face assessment will be arranged with a trained assessor who will come to your home. This assessor will then develop a support plan with the services that can support you based on your needs, goals and preferences.

My Aged Care and other service providers can then tell you about any other additional costs involved in line with the types of care that you are eligible for.

Consumer-directed care means that you have the freedom and choice to select the types of services you require, who provides the service and when you wish for these services to occur. You can even select who is going to manage the finances associated with your My Aged Care package and see the regular budgets and statements from your service provider.

There are 4 levels based on the type of care and services that you require. The higher the level, the more funding that is provided.

The four Home Care package levels are:

  • Level 1 – Basic care needs
  • Level 2 – Low-level care needs
  • Level 3 – Intermediate care needs
  • Level 4 – High-level care needs

The Commonwealth Home Support Program has been designed for those that require low-level and basic care needs such as delivered meals, personal care or home maintenance. If your needs change you could be referred to a Home Care Package.

There are lots of other options you can use to meet your support needs as you get older, including friends and family, community support programs, or you may have some savings you could use to access some basic support. There are many other funded programs in the community you could access, simply call My Aged Care on 1800 200 422 or us on 1300 935 417 for more information.


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